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Escape Leicester FAQ
Frequently Asked Questions
Everything you need to know before booking your escape room experience in Leicester.🔒 What is Escape Leicester?
Escape Leicester is one of Leicester’s leading escape room companies, operating from two city centre venues: Market Street and Horsefair House. We offer private escape room experiences for friends, families, couples, tourists, corporate teams, birthday parties and special occasions.
🔒 What should we expect on the day?
Please arrive 15 minutes before your booking time. Your Games Master will welcome you, explain the rules, provide a safety briefing and introduce your mission before your 60-minute game begins. The full experience usually lasts around 90 minutes including briefing, gameplay and team photo.
🔒 Will we play with strangers?
No. All Escape Leicester bookings are private, so your group will never be mixed with other players.
🔒 How do I book?
You can book directly through our website by choosing your game, venue, date and time. For help with availability, large groups or special requests, call us on 0330 122 8877 or email info@escape-leicester.co.uk.
🔒 What is the minimum age?
Our games are generally suitable from age 9+. For children aged 9–11, an adult or dedicated Games Master may be required depending on the game. Players aged 12–15 can usually play independently, provided a responsible adult remains nearby and available if needed.
🔒 Are your games suitable for families?
Yes. Escape Leicester is a popular family activity in Leicester, with games suitable for parents, children, teenagers and grandparents to enjoy together.
🔒 Are your escape rooms suitable for beginners?
Absolutely. Many guests are first-time players. Your Games Master will explain everything before the game and can provide hints during the experience if needed.
🔒 Are your escape rooms suitable for experienced players?
Yes. Escape Leicester offers a variety of themes, puzzles and difficulty levels for experienced escape room players and enthusiasts.
🔒 What if we get stuck?
Your Games Master monitors your progress and can provide hints when needed. We want every team to enjoy the experience, so help is always available.
🔒 Can we use phones inside the rooms?
Phones, cameras and recording devices are not permitted inside the games. This protects the experience and keeps the puzzles secret for future players.
🔒 What should we wear?
Wear comfortable clothing and footwear suitable for moving around and exploring. No special equipment is required.
🔒 Can pregnant players take part?
Yes. Our games do not require strenuous physical activity. If you have any concerns, please contact us before booking and we will advise on the most suitable game.
🔒 Do you accommodate accessibility requirements?
We always do our best to help. Because our venues and games vary, please contact us before booking so we can advise on the most suitable experience and any assistance available.
🔒 Where are your Leicester venues?
Escape Leicester operates from two city centre venues: 26 Market Street, Leicester, LE1 6DP and 3rd Floor, Horsefair House, Horsefair Street, Leicester, LE1 5BP.
🔒 Is parking available nearby?
Nearby parking options include NCP Rutland Centre, Pocklingtons Walk Car Park and Bishop Street Car Park, all within a short walking distance of our venues.
🔒 Are your venues accessible?
Market Street is accessed via stairs. Horsefair House is on the third floor with lift access available, although there are a small number of steps at the building entrance. Please contact us before booking if accessibility is important for your group.
🔒 Do you host corporate events and team building?
Yes. Escape Leicester hosts corporate team building events, staff socials, leadership activities, graduate programmes, client entertainment and company celebrations across both Leicester city centre venues.
🔒 Can you accommodate large corporate groups?
Yes. Across our two Leicester venues, Escape Leicester can host up to 96 participants at the same time, making us one of the largest escape room and team building providers in Leicester.
🔒 Do you offer full venue hire?
Yes. Both Leicester venues can be hired exclusively for corporate events, Christmas parties, team building days, client entertainment, birthdays and private celebrations. Full venue hire gives your group private use of the space and a more tailored event experience.
🔒 Can we hire both venues at the same time?
Yes. For large corporate events, company-wide activities and Christmas parties, both Escape Leicester venues can be hired together to accommodate up to 96 participants simultaneously.
🔒 Do you have a private event room?
Yes. Our Market Street venue has a private event room suitable for team briefings, meetings, presentations, staff socials, birthday celebrations and private functions. It can accommodate up to 42 guests standing or 32 guests seated.
🔒 Do you host Christmas parties?
Yes. Escape Leicester is a popular choice for Christmas parties, festive team building events, staff socials and end-of-year celebrations. It is a fun and interactive alternative to a traditional Christmas meal or night out.
🔒 Can you create bespoke events?
Yes. Whether you are planning a corporate event, birthday, proposal, anniversary, school trip, youth group visit or private celebration, our team can help create a tailored experience around your group size, schedule and requirements.
🔒 Do you offer kids birthday parties?
Yes. Escape Leicester offers kids birthday party experiences with private escape rooms, puzzles, teamwork, photos, food options and Games Master support where required.
🔒 Can we bring a birthday cake?
Yes. You can bring your own birthday cake for birthday party bookings. Please let us know in advance if you have any special requests.
🔒 Do you offer school or youth group visits?
Yes. We welcome schools, youth groups, clubs and educational organisations looking for activities that encourage teamwork, communication, problem-solving and critical thinking.
🔒 Can we bring food and drinks?
Food and drinks are not allowed inside the escape rooms. Soft drinks and water are available at the venue. For birthdays, corporate events and private bookings, catering or food options may be available.
🔒 Can we play if we have been drinking?
For safety reasons, players who appear intoxicated may be refused entry without refund. We recommend saving drinks and celebrations until after your game.
🔒 Can I change or cancel my booking?
Bookings can usually be amended up to 72 hours before the scheduled start time. Refunds are not available, but where possible we will help move your booking or issue a credit note in line with our booking terms.
🔒 What happens if we are late?
Please arrive 15 minutes before your booking. Late arrivals may receive reduced game time because later bookings must start on schedule.
🔒 Do you offer gift vouchers?
Yes. Escape Leicester gift vouchers are a great choice for birthdays, Christmas, anniversaries, families, friends and escape room enthusiasts.
Where To Find Escape Leicester Venues
View our two Leicester city centre venues and book your preferred location.
